Terms and Conditions
Please ensure you have read and fully understood before making your booking. These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of a Taxi service and an airport transfer service (“Service”) between you and York Cars Taxis. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.
“York Cars Taxis” means 34 Cars Limited whose registered office is 4 Odeon Buildings, Blossom Street, York, YO24 1AJ. “You” and “your” means any individual, company or other business who places the booking with us.
Email address : [email protected]
Contact number(s) 01904765765
You must allow sufficient time when booking your taxi, i.e. 60 minutes for train journeys (especially for long journeys).
For bus, coach and tram, you should book your taxi at least 60 minutes before the departure time.To be clear this means if your train, plane, bus, medical or any important event is at 11 am then taxi must be booked at a minimum 10 am or before.
For Airports , you MUST book your taxi 3-5 HOURS BEFORE the flight departure time.
Subsequently, for other airports, e.g. Heathrow, Manchester etc. etc. You should allow ample time for the taxi to be booked keeping in mind the distance and the traffic conditions.
York Cars Taxis shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
Keeping the traffic and the school rush in mind, if you’ve got a late taxi to catch BETWEEN 7 am to 9 am, you have to book your taxi 1 HOUR PRIOR to the departure time. York Cars would NOT take responsibility for any late taxi missed between these 2 hours if the taxi was NOT booked 1 hour prior to the departure time.
You must order a suitable car size for the number of passengers and luggage. York Cars Taxis cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
If you need to transport a wheelchair please specify this at the time of booking.
Any special requests or deviations from the original journey need to be notified and should not be booked online. For those journeys we require you to ring our call center on 01904 765765 for a tailored booking.
Journeys that are booked for IMMEDIATELY will be subject to Vehicle availability. This is especially for vehicles that seat more than four passengers. Please check with the call centre on 01904 765765 to guarantee availability.
Please ensure you have checked your booking details before submitting the form. York Cars Taxis will not be held responsible for any mistakes made.
Please inform our operator if you have any pets that may be travelling with you. York Cars Taxis reserve the right to refuse any animals or Pets with the exception of Guide Dogs.
Please ensure when booking that we cover the area that you’re in. Please also allow sufficient time for the vehicle to get to you as majority of our vehicles are based in York
All journeys booked MUST either start or end in the areas named above. York Cars Taxis reserve the right to refuse the booking should the booking fall outside these guidelines.
Prices & Payments
All our online quoted prices include VAT. Should you require a VAT receipt please call or email the call center or speak to your driver.
The price you are quoted does NOT include any waiting time. This is for a journey from one destination to another. Should you require any extra pick-ups or drops, you need to notify the call center so the price can be arranged accordingly.
Payment can be made by credit card, debit card or cash. If you pay by card and cancel before vehicle is dispatched we will refund your full fare within 5 working days. If vehicle has been dispatched or arrived we reserve the right to charge the full fare.
The price quoted may differ slightly due to traffic, road closures, waiting times or delays due to unforeseen circumstances. Please call our office on 01904 765765 if there any discrepancies with the prices and our operators will help resolve any issues.
You shall be responsible for the behavior of all the passengers in the vehicle during the journey. You will be charged £80 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger!
Eating, drinking and/or smoking in the cars are not permitted.
All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may not be retained by the driver for use on the return journey.
York Cars Taxis will not carry more passengers than its insurance or licensing allows.
York Cars Taxis always prosecute for non-payment of fare. Please ensure you have sufficient funds before booking.
Cancellations & Fees
If you need to cancel your booking, please contact York Cars Taxis as soon as possible.
Cancellation fees help to prevent cancellations on the York Cars app and aim to provide a better service to every user. You may be charged a cancellation fee by YorkCars for the following:
You cancel the booking 5+ minutes after your driver accepts you trip request.
You cancel at any point after the driver has arrived at pickup point
You were a “no fare” at the pick-up location
if York Cars Taxis cancels the booking after a driver has been waiting at the pickup address.
Cancellation fee amounts differ by location and vehicle type
A booking fee may apply to your journey. It helps support operational, regulatory and safety costs.
York Cars Taxis shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall York Cars Taxis be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
All luggage is carried entirely at your risk.
York Cars Taxis shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. Surge Fares operate if there is extreme weather like heavy snow, we will always inform of fare before you book if inflated fares are in operation. If the car breaks down during your journey York Cars Taxis will endeavor to arrange an alternative car to complete the journey as soon as practicable.
You shall indemnify York Cars Taxis against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.
York Cars Taxis will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.
York Cars Taxis may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
York Cars Taxis may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
York Cars Taxis shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
This Agreement and any accompanying quotation represent the entire agreement between you and York Cars Taxis in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.
This Agreement shall be construed in accordance with English law and you and York Cars Taxis each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.
Conveying of children
UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster, more details of the legislation can be found here. For Health and Safety reasons York Cars Taxis are unable to provide any form of child seat. If you require a child seat for your journey it would be the child’s parent/carers responsibility to provide one and to fit the seat in the vehicle and to secure the child. If you are booking a return journey and have your own child seat, the driver who carries out your booking will not store your child seat for the return journey, please note that the installation of the child seat must be carried out by you. All seats handed to our drivers must be labelled with your return journey details.
* Calls may be recording for training and monitoring purposes